English Version

Terms and Conditions

6elSobh Application

Effective Date: October 27, 2026
Last Updated: October 27, 2026
Website: https://6elsobh.com
Email: help@6elsobh.com
Slogan: Faster Delivery – More Convenience

1. Introduction

Welcome to 6elSobh, an online platform offering delivery, shopping, product-ordering, and service-request facilities through restaurants, stores, and other service providers. Depending on availability, the platform may also offer delivery trips, errands, parcel delivery, and related services.

These Terms and Conditions govern your use of the application, website, and related services.

By creating an account, accessing the platform, or placing an order, you acknowledge that you have read and understood these Terms and agree to comply with them, together with the Privacy Policy and other applicable policies published on the platform.

If you do not agree to these Terms, please do not use the services.

2. Definitions

For the purposes of these Terms:

• Company or Platform: 6elSobh, including its application, website, and related digital services.

• Application: The 6elSobh mobile application made available through authorized distribution channels.

• User or Customer: Any person who accesses the platform, creates an account, or requests a product or service through it.

• Courier: A person who performs deliveries, errands, or order handovers in accordance with the relevant service.

• Merchant or Service Provider: A restaurant, store, pharmacy, or other entity offering products or services through the platform.

• Order: Any purchase, delivery, errand, parcel shipment, or other service requested through the platform.

• Services: All features and functions made available through the platform, whether currently available or introduced later.

• Supplementary Policies: The Privacy Policy, Cancellation and Refund Policy, and any other policy published by the platform that applies to a particular service.

3. Acceptance and Amendments

3.1. Creating an account, using the application, or completing an order constitutes acceptance of these Terms.

3.2. The Company may update these Terms for operational, technical, legal, or service-development reasons.

3.3. Updated Terms will be published on the application or website with a revised update date.

3.4. Amendments take effect upon publication or on the date specified in the updated Terms, subject to applicable law. Where express consent is legally required, it will be requested as appropriate.

3.5. Nothing in these Terms limits mandatory consumer rights under Egyptian law.

4. Eligibility and Accounts

4.1. You must be legally eligible to use the services and enter into the relevant transactions.

4.2. You must provide accurate and current information when creating or updating an account, including contact and address details where requested.

4.3. You are responsible for keeping your login credentials confidential and preventing unauthorized use of your account.

4.4. You must promptly notify the Company if you suspect unauthorized access to or misuse of your account.

4.5. You may not create an account using false information, impersonate another person, or use contact details that you are not authorized to use.

4.6. The Company may request verification when reasonably necessary for account security, order fulfillment, or legal compliance.

4.7. The Company may suspend an account or restrict certain functions where there are reasonable grounds to suspect fraud, misuse, or a breach of these Terms, subject to applicable law and any applicable right to challenge the decision.

5. Nature of the Platform Services

5.1. The platform allows users to access products and services offered by restaurants, stores, and other providers, and may offer delivery, errands, and parcel services in supported areas.

5.2. Available services may vary according to location, time, operational coverage, and technical capabilities.

5.3. The platform may act as an electronic intermediary for displaying products, receiving orders, and coordinating fulfillment. The relevant merchant or service provider may remain responsible for supplying, preparing, or providing the product or service.

5.4. Where legally required, the platform will identify the party responsible for providing the relevant product or service according to the nature of the transaction.

5.5. Displaying a product, merchant, or service does not guarantee that it will always be available.

5.6. The Company may add, modify, suspend, or expand services in accordance with operational and legal requirements.

6. Products, Prices, and Promotions

6.1. Products, prices, descriptions, and images are displayed based on information available from the merchant, service provider, or platform.

6.2. Illustrative images may differ from the actual product in non-material details. Product descriptions and specifications displayed at the time of ordering will be considered, subject to applicable consumer rights.

6.3. Merchants are responsible for the accuracy of information about their products, including ingredients, sizes, options, and availability, to the extent required by law.

6.4. You should review the price, quantity, options, address, and delivery charges before confirming an order.

6.5. Prices and promotions may change before an order is completed. After confirmation, the price may not be changed and additional charges may not be imposed except as agreed or permitted by law.

6.6. Promotions, discounts, and coupons are subject to their specific terms, including validity periods, minimum order values, and eligibility restrictions, where applicable.

6.7. Promotions and coupons must not be used fraudulently or in a manner intended to circumvent their conditions.

6.8. If a clear error appears in a price or product description, the Company may review the order and contact the customer to clarify the error and determine an appropriate course of action under applicable law. An error does not eliminate the user's legal rights.

7. Orders and Confirmation

7.1. The user selects the requested products or services, specifies quantities and options, enters the delivery address, selects an available payment method, and submits the order through the application.

7.2. Submitting an order does not necessarily mean it has been finally accepted. Depending on the service, confirmation may be required from the merchant, platform, or courier.

7.3. Confirmation will be communicated through the order status displayed in the application or another authorized confirmation method.

7.4. An order may be declined or become impossible to fulfill because of product unavailability, a closed service provider, an inaccessible address, technical or operational issues, or another legitimate reason.

7.5. If an order that has already been paid for cannot be fulfilled, the payment will be handled in accordance with the Cancellation and Refund Policy and applicable law.

7.6. Users must ensure that their telephone number, address, location details, and contact information are accurate.

7.7. Special instructions should be provided before confirmation and remain subject to feasibility, applicable law, and the service provider's policies.

8. Delivery, Errands, and Parcel Services

8.1. The platform may provide delivery, errands, or parcel services in areas where such services are available.

8.2. Completion times may vary due to distance, traffic, weather, courier availability, merchant preparation, and circumstances beyond reasonable control.

8.3. Delivery times are estimates unless expressly identified as guaranteed.

8.4. Users must provide a clear and accurate address and a working contact method.

8.5. The recipient must be available to receive the order at the specified location unless another delivery arrangement has been agreed.

8.6. If delivery cannot be completed because of incorrect details, lack of response, or the recipient's absence, the order will be handled under the applicable service policy, Cancellation and Refund Policy, and law.

8.7. Errand and parcel services may not be used to transport items prohibited by law or items that create an unreasonable risk to people or property.

8.8. Users must accurately disclose the nature of a parcel and any special handling requirements where necessary for safe transportation.

8.9. The platform may refuse or suspend a shipment that reasonably appears unlawful or unsafe, subject to legal obligations.

9. Delivery Fees and Other Charges

9.1. Delivery fees and service charges, if any, will be displayed before order confirmation or through the relevant process shown in the application.

9.2. Fees may vary based on distance, area, service type, time, and applicable promotions.

9.3. Users should review the total amount due before confirming an order.

9.4. Undisclosed charges may not be imposed unless supported by valid consent or a lawful basis.

9.5. Future fees may change. The price applicable to an order will be determined by the information displayed at the time of confirmation and applicable law.

10. Cancellations and Refunds

10.1. Order cancellations and refunds are governed by the separate Cancellation and Refund Policy published on the platform.

10.2. That policy sets out cancellation circumstances, refund-request procedures, the handling of amounts due, and estimated processing periods where applicable.

10.3. The separate Cancellation and Refund Policy forms a supplementary part of these Terms and must be applied consistently with consumer rights under Egyptian law.

10.4. Neither these Terms nor the Cancellation and Refund Policy may be interpreted as removing any mandatory consumer right.

10.5. Where a provision conflicts with a mandatory legal rule, the applicable legal rule will prevail.

11. User Responsibilities

Users agree to:

11.1. Use the platform only for lawful purposes.

11.2. Provide accurate information and not mislead the Company, couriers, merchants, or other parties.

11.3. Treat couriers, staff, and merchant representatives respectfully and refrain from threats, abuse, or harassment.

11.4. Avoid misuse of calls, chats, or customer support services.

11.5. Not attempt to hack, disrupt, or gain unauthorized access to the application, its systems, or its data.

11.6. Not use the platform to distribute unlawful, fraudulent, abusive, or rights-infringing content.

11.7. Not exploit promotions, rewards, or credits fraudulently.

11.8. Follow instructions for receiving orders and using delivery, errand, and parcel services.

11.9. Not record, republish, or share calls or information about call participants in a manner that violates the law or privacy rights.

11.10. Be responsible for damage directly caused by unlawful conduct or a breach of these Terms, to the extent provided by law.

12. Courier Responsibilities

12.1. Couriers must perform assigned tasks professionally and respectfully and comply with applicable safety procedures and service instructions.

12.2. Orders and parcels must be handled carefully and must not be tampered with.

12.3. Couriers must respect customer privacy and use customer information only for purposes related to fulfilling the service.

12.4. Customer information must not be used for unrelated personal contact or unauthorized marketing.

12.5. Couriers must accurately update order statuses through authorized methods.

12.6. Couriers should notify support of accidents, delivery problems, suspected unlawful activity, or other relevant incidents.

12.7. Couriers must comply with the laws and regulations applicable to delivery activities.

12.8. A courier may be subject to a separate agreement or additional terms governing their work. These Terms do not replace such an agreement.

13. Merchant and Service Provider Responsibilities

13.1. Merchants and service providers are responsible for their products, descriptions, prices, and availability, subject to applicable law and relevant agreements.

13.2. Service providers must comply with applicable laws, licenses, health requirements, and safety requirements relevant to their activities.

13.3. Material product information must be disclosed where required by law.

13.4. Orders should be prepared according to the options confirmed by the customer. The platform must be informed if an item is unavailable or fulfillment becomes impossible.

13.5. Customer information must not be used for purposes unrelated to the order without a lawful basis or required consent.

13.6. Restaurants, stores, and service providers may be subject to separate agreements with the Company. Such agreements govern their commercial relationship with the platform.

14. Payments and Financial Transactions

14.1. Users must pay the order amount and disclosed charges using the payment methods actually available at the time of the order.

14.2. Available methods may include cash, bank transfers, electronic wallets, InstaPay, or other methods expressly activated and announced by the platform, depending on the service and location.

14.3. Mentioning a payment method in these Terms does not mean it is available for every order, location, or time. The methods displayed in the application or officially announced at the time of use will apply.

14.4. For payments made outside the application, users must follow the platform's official instructions and retain proof of payment where necessary.

14.5. Users should not share passwords, verification codes, or confidential financial-account information with anyone.

14.6. Some payments may require verification, including reviewing transfer evidence or contacting the user.

14.7. Users must not falsely claim that a payment has been completed, submit fraudulent proof, or exploit transaction-recording errors.

14.8. Payment errors and financial disputes will be reviewed according to available records, applicable policies, and relevant law.

14.9. If a third-party payment provider is used for a transaction, the processing of payment data may also be subject to that provider's terms and privacy policy.

15. Voice Calls and Call Recording

15.1. The platform may provide in-app voice calls to facilitate communication between customers, couriers, restaurants, stores, and support, depending on the available features.

15.2. Voice calls may require microphone permission on the user's device. The microphone is used to enable the requested voice functionality and is not intended for other undisclosed purposes.

15.3. Calls made through the platform may be recorded for service quality monitoring, complaint review, and improvement of the user experience.

15.4. Recordings are retained for no longer than 60 days from the date of recording and are deleted after that period, unless retention is required by law or for a legitimate legal necessity, to the extent permitted by law.

15.5. Access to recordings is restricted to authorized personnel and permitted purposes. Appropriate safeguards will be used to protect recordings from unauthorized access or use.

15.6. A clear recording notice must be provided before recording begins, or through another legally appropriate mechanism, and the necessary consent must be obtained wherever required by law.

15.7. Calls must not be used to threaten, harass, defraud, or unlawfully harm others.

15.8. Call quality may depend on internet connectivity, the user's device, and service availability. The platform does not guarantee uninterrupted calling in all circumstances.

16. Location Data and Order Tracking

16.1. The platform may request access to device location to determine the user's address, calculate delivery charges, improve order routing, and enable order tracking where available.

16.2. The location of a courier assigned to an active order may be processed to allow the customer to follow the progress of the delivery.

16.3. Tracking of the courier's location associated with an order ends when the delivery is completed or the order otherwise ends, subject to the service and the technical functions implemented.

16.4. Location accuracy may depend on device settings, GPS signals, network connectivity, and other factors beyond the platform's control.

16.5. Users can manage location permissions through their device settings. Disabling location access may affect features that rely on it.

16.6. Location data is processed in accordance with the Privacy Policy and applicable law.

17. Rewards, Credits, and Promotions

17.1. The platform may offer rewards, points, credits, coupons, or promotional offers under the specific terms announced for each program.

17.2. Eligibility and redemption are subject to published rules, including expiration dates, limits, and qualifying orders.

17.3. Fake accounts, sham orders, or other fraudulent methods may not be used to obtain rewards.

17.4. Rewards associated with reasonably suspected fraudulent activity may be temporarily suspended while the matter is reviewed, subject to user rights and applicable law.

17.5. Promotional credits and reward points are not withdrawable cash unless the platform expressly announces that feature and its applicable terms.

17.6. Paid or otherwise legally owed balances are subject to applicable law and published policies and may not be forfeited or cancelled contrary to law.

17.7. Promotional programs may change in the future, subject to applicable law and respect for accrued rights.

18. Customer Support and Artificial Intelligence

18.1. The platform may provide automated support tools using artificial intelligence to assist with inquiries or certain operations.

18.2. These tools are intended to provide assistance, but some responses may be incomplete or inaccurate. Automated responses do not replace official confirmation for financial matters, legal matters, or complaints requiring human review.

18.3. Users may be referred to a support representative or appropriate team when necessary.

18.4. Users should not enter confidential financial information, passwords, or verification codes into chats or support tools unless a secure, disclosed, and specifically intended process is provided.

18.5. Information provided through support tools is processed in accordance with the Privacy Policy and any specific notice displayed when using the feature.

18.6. AI features may be updated, modified, or discontinued for technical, operational, or legal reasons.

19. Prohibited Uses

Users must not, including but not limited to:

19.1. Use the platform for unlawful or fraudulent activities.

19.2. Attempt unauthorized access to accounts, systems, or databases.

19.3. Disrupt the application, conduct harmful testing, introduce malware, or exploit vulnerabilities without authorization.

19.4. Use automated tools to extract or copy platform data in violation of law, intellectual property rights, or published restrictions.

19.5. Submit fake, misleading, or repeated orders intended to harm the service or others.

19.6. Misuse delivery, errand, or parcel services to transport prohibited items.

19.7. Impersonate any person or entity or submit false documents or payment evidence.

19.8. Abuse, threaten, discriminate against, or harass any user, courier, merchant, or employee.

19.9. Circumvent payment, reward, discount, or order-verification systems.

19.10. Infringe the intellectual property, privacy, or other legal rights of third parties.

20. Intellectual Property

20.1. The 6elSobh name and brand, logos, designs, text, interfaces, software, and platform content are owned by or licensed to the Company and are protected by applicable intellectual property laws.

20.2. These Terms do not transfer ownership of any part of the application, website, or brand to the user.

20.3. The application may be used only for lawful personal purposes in accordance with these Terms.

20.4. No part of the platform may be copied, modified, redistributed, sold, or commercially exploited without prior written permission, except as permitted by law.

20.5. Images, trademarks, and content supplied by merchants or service providers remain the property of their respective owners or licensors, as applicable.

21. Service Availability and Technical Changes

21.1. The Company aims to provide stable and secure services but does not guarantee that the application will be available without interruption or errors at all times.

21.2. Features may be temporarily unavailable due to maintenance, updates, network failures, app-store issues, service-provider disruptions, or circumstances beyond reasonable control.

21.3. Continued use may require updates to the application, operating system, or device permissions.

21.4. The Company is not responsible for interruptions caused solely by circumstances beyond its reasonable control, without limiting any liability imposed by law.

21.5. The Company may modify the platform's design, interfaces, functions, or technical requirements, subject to applicable law and user rights.

22. Limitation of Liability

22.1. Responsibility for products and services depends on the nature of the transaction, the platform's role, relevant agreements, and applicable law.

22.2. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

22.3. The platform does not guarantee that all information supplied by merchants or service providers is error-free and will seek to address reported errors through appropriate procedures.

22.4. The Company is not responsible for delays or failures caused by circumstances beyond reasonable control, such as disasters, communications outages, official restrictions, or emergencies, to the extent permitted by law.

22.5. This section does not exclude liability for fraud, gross negligence, or breaches of mandatory legal obligations where such exclusion is prohibited.

22.6. All consumer and other user rights granted by applicable law remain unaffected.

23. Privacy and Data Protection

23.1. Personal data is processed in accordance with the 6elSobh Privacy Policy and applicable law.

23.2. Depending on service usage, data may include account and contact details, addresses, orders, payments and payment evidence, location data, support records, and call recordings.

23.3. Data is used as necessary to operate the services, fulfill orders, provide support, maintain security, prevent fraud, and comply with legal obligations, in accordance with the Privacy Policy.

23.4. Necessary information may be shared with couriers, merchants, service providers, or technical providers to fulfill an order or operate the relevant feature.

23.5. Acceptance of these Terms does not waive any legal rights relating to personal data.

23.6. Users can access the Privacy Policy through the link published on the website or within the application.

24. Account Suspension or Termination

24.1. The Company may take appropriate action in response to a breach of these Terms, fraudulent activity, a security risk, or a legal requirement.

24.2. Actions may include a warning, restriction of a feature, account suspension, or termination of access to certain services, depending on the seriousness of the issue and applicable law.

24.3. Where appropriate and legally permitted, users may be notified of the reason for an action and given a means to contact the Company or challenge the decision.

24.4. Account suspension does not extinguish existing financial rights or obligations that must continue under applicable law.

24.5. Users may request account closure through available support channels. Requests will be handled in accordance with applicable law, the Privacy Policy, and any legal data-retention obligations.

25. Complaints and Disputes

25.1. Users may contact customer support through the official channels displayed in the application or on the website.

25.2. To assist the review, users should provide the order number, transaction date, description of the issue, and relevant supporting documents.

25.3. The Company will seek to review and respond to complaints within a reasonable period, depending on the nature of the complaint and the information available.

25.4. Support procedures do not prevent users from exercising legal rights or submitting complaints to the relevant authorities.

26. Governing Law

26.1. These Terms are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, subject to applicable jurisdictional rules and mandatory consumer rights.

26.2. The parties may seek to resolve disputes amicably where possible, without restricting either party's right to approach the competent authorities or courts.

26.3. No provision will be interpreted in a manner that conflicts with a mandatory applicable legal rule.

27. General Provisions

27.1. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

27.2. Failure to exercise a right at a particular time does not constitute a permanent waiver of that right.

27.3. Supplementary Policies form part of the framework governing platform use and should be read together with these Terms to the extent relevant to the service.

27.4. If the Arabic and English versions differ, users should refer to the version designated by the Company as authoritative, subject to applicable user rights and any legal language requirements.

27.5. Use of the application alone does not create an employment, agency, or partnership relationship between the user and the Company. Any separate legal relationship established by an independent agreement or by law remains unaffected.

28. Official Contact

For questions, complaints, or support requests relating to these Terms, please contact:

• Platform: 6elSobh

• Website: https://6elsobh.com

• Email: help@6elsobh.com