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Privacy Policy – 6elSobh

Effective Date: October 27, 2026
Last Updated: October 27, 2026
Website: https://6elsobh.com
Privacy Contact: help@6elsobh.com
Application Owners: Mahmoud Ibrahim El-Hosary and Ahmed Ali El-Hosary.

1. Introduction

6elSobh is a delivery and e-commerce platform connecting customers with delivery representatives, restaurants, merchants, and service providers.

This Privacy Policy explains how personal information may be collected, used, processed, protected, and disclosed when users access the application, website, and related services.

2. Scope

This Policy applies to customers, delivery representatives, restaurants, merchants, and users of in-app support and communication services. The information processed may vary according to the account type and features used.

3. Information We May Process

Depending on how the service is used, information may include:

  • Account information: Name, phone number, email address where provided, profile details, authentication information, and account type.

  • Order information: Products, order details, prices, delivery fees, delivery addresses, instructions, timestamps, and order status.

  • Location information: Location data needed for delivery fee calculation, delivery coordination, and order tracking.

  • Communication information: Technical call records and audio recordings generated by the call-recording system for quality purposes.

  • Payment information: Transaction amounts, payment references, and transfer evidence where needed to verify payments.

  • Technical information: Device and operating system details, application version, diagnostics, performance information, and security logs, depending on actual system behavior.

4. Location Data and Delivery Tracking

6elSobh uses location information to support delivery services, including:

  • Determining customer locations and delivery destinations.

  • Helping calculate delivery fees based on location, distance, and applicable pricing rules.

  • Allowing customers to follow order status and delivery representative location in real time when tracking is available.

  • Helping delivery representatives reach the correct delivery destination.

  • Displaying nearby restaurants, merchants, and services when location-based features are used.

The delivery representative's application may require background location access during active deliveries, depending on the enabled functionality and permissions granted.

Order-related tracking ends when the order is delivered. Location tracking associated with that order should not continue after delivery. Previously collected records may remain subject to applicable operational or legal retention requirements.

Users can manage location permissions through their device settings. Disabling location access may affect delivery fee calculations, tracking, and other location-dependent features.

5. Microphone Permission and Free SIP Calls

6elSobh requests microphone access to enable in-app voice calls using SIP (Session Initiation Protocol).

Voice calls are free of charge to customers, meaning 6elSobh does not charge customers call fees for using this service.

The service enables communication with customer support, delivery representatives, restaurants, and merchants regarding orders and services.

The microphone is used to transmit audio during calls. Disabling microphone permission may prevent calling features from working.

Call Recording for Quality Assurance

All calls are recorded for quality assurance, service review, and improvement purposes.

Audio recordings may be processed by the communication systems used to operate the calling service and may be accessed by authorized personnel for quality review or investigation of service-related complaints.

Recordings must be protected against unauthorized access and use. Their retention period should be defined according to quality assurance needs and applicable legal requirements. Recordings should be deleted when no longer necessary unless retention is legally required.

Users must receive clear notice of call recording before recording begins, and any legally required consent must be obtained.

For privacy questions or requests concerning call recordings, contact help@6elsobh.com.

6. How Information Is Used

Information may be used to manage accounts, fulfill orders, calculate delivery fees, enable order tracking, operate voice calls, review service quality, verify transactions, handle complaints, improve performance, prevent fraud, protect accounts, and comply with legal obligations.

7. Payments, E-Wallets, and InstaPay

6elSobh is working on supporting electronic payment methods in Egypt, including electronic wallets and InstaPay.

Payments may be made through an external service or electronic transfer according to the instructions provided to users. Transaction information, such as amounts, references, and transfer evidence, may be processed when necessary to match payments with orders.

Payment transactions are also subject to the terms and policies of the relevant payment provider.

Users should not send wallet passwords, PINs, banking credentials, or verification codes to customer support. Whether bank card or account details are stored by 6elSobh depends on the actual payment implementation.

8. In-App Artificial Intelligence

The 6elSobh platform includes artificial intelligence solutions designed by the company.

These solutions may support available services, assistance, and operational processes, depending on the features actually enabled.

Data required to operate these features is processed according to the system's implementation and configuration. Based on the company's description of the platform, using these features does not itself involve sending data to an external AI provider.

If the technical architecture changes and an external provider begins processing user information, the relevant disclosures will be updated as appropriate.

9. Data Sharing

Information may be shared when necessary with delivery representatives, restaurants and merchants, communication and infrastructure providers, payment providers, and competent authorities where legally required.

Sharing should be limited to the information necessary for the relevant purpose and subject to applicable legal obligations and privacy safeguards.

10. Data Retention and Deletion

Information is retained for as long as necessary to provide services, fulfill orders, handle complaints, protect rights, and comply with legal obligations.

Retention periods may differ for account information, order and transaction records, operational location records, call recordings, and technical or security logs.

When information is no longer necessary, it should be deleted or securely destroyed unless retention is legally required or otherwise justified under applicable law.

11. Data Security

We use appropriate technical and organizational measures to protect information against unauthorized access, loss, alteration, or unlawful disclosure.

Measures may include access controls, infrastructure security, and procedures for addressing security issues. However, no electronic system can be guaranteed to be completely secure.

12. User Rights

Subject to applicable law, users may have the right to access their personal data, request corrections or deletion, object to certain processing, request restrictions where available, withdraw applicable consent, and manage location and microphone permissions through their device settings.

Requests may be submitted to help@6elsobh.com. Identity verification may be required to protect users and their accounts.

13. Account Deletion

Users may request account deletion through an available in-app deletion feature or by contacting help@6elsobh.com.

Deletion requests are handled according to applicable procedures and legal requirements. Certain financial or transaction records may need to be retained for legally required periods.

14. Children's Privacy

6elSobh is not intended to target children who are not legally permitted to use the service without satisfying applicable requirements.

If we become aware that information has been collected from a child in violation of applicable law, appropriate steps will be taken, including deletion where required.

15. External Services

The application may rely on external services necessary for operation, including communication, infrastructure, and payment providers. Information processed by those providers is subject to the applicable terms and policies of those services.

16. Policy Updates

This Policy may be updated when services change, new features are introduced, or legal requirements arise.

Updated versions will be published on the official website with a revised update date. Users will be notified or asked to provide renewed consent where required by law.

17. Contact Us

For privacy inquiries, personal data requests, or questions about call recordings:

Platform: 6elSobh
Owners: Mahmoud Ibrahim El-Hosary and Ahmed Ali El-Hosary
Website: https://6elsobh.com
Email: help@6elsobh.com